Refund Policy: We do not offer refunds. If your card was accidentally charged, please contact [email protected] with the details, and we will do our best to resolve the situation. 

If your card was charged through no fault of our own, we may ask you to cover the credit card fee.

Retail merchandise may only be returned if unused, undamaged and unmarked and in its original, unopened packaging, or if the item was sold as new but was discovered to be not in working order. On used items, items are purchased as-is and all sales are final.

Private Lessons: Any students who have no lesson credits on account (as with a Membership), and who receive a private lesson, will be charged the full price for a single lesson on the credit card which is saved in the system on which their lesson was last reserved with. This also applies for the 24 cancellation fee.

24 Hour Cancellation Policy: All lessons must be canceled with more than 24 hours notice, or the lesson will be charged at the full lesson price.

We block off this time on your teacher's calendar so that other students may not book. If you do not cancel with enough notice, your teacher will be unable to help other students during that time, and will be compensated by the studio for the missed lesson.

Thus, a student who cancels with less than 24 hours notice, or who attempts to reschedule or change the length of their lesson with less than 24 hours notice, will be charged the full lesson fee of the booked lesson.

Group classes have limited seats and therefore are also subject to the 24 Hour Cancellation Policy.

Exchange Policy:
We do not offer exchanges on services between group classes and private lessons.

Private lessons may not be exchanged for group classes. 

Group classes may not be exchanged for private lessons.

If you have 30 minute private lessons on account and wish to take a longer lesson, you can schedule 2 lessons back to back for a one hour lessons.

If you have 45 minute lessons on account and wish to take a 30 minute lesson, this is permissible.

If you have 60 minute lessons on account and wish to take 30 or 45 minute lessons, this is permissible.

If you have purchased a single group class or a single private lesson in advance, you have an infinite number of reschedules available to you, as long as it is done more than 24 hours in advance. This does not apply to membership-bought credits.

If you have group class credits and you miss your regularly scheduled class, you are more than welcome to schedule for another group class before your package expires.

Satisfaction Guarantee

If you take a group class that turned out to be the wrong level for you, you are welcome to reuse that credit to take another group class of a different level.

Studio Updates - Aug 2026

• Our summer 2026 hours will continue on into the Fall and Winter, and until further notice:
  Monday - Thursday 4pm-9pm
  Sat 10am -5pm
  
  
• At this time, we will no longer be offering new quarterly memberships for Private Lessons and VIP. Monthly memberships are still available for both. Quarterly memberships are still available for Group Classes.
  
  
• At this time, we are no longer offering same day discounts for practice room rentals.
  
  
• Rates will be updated in the near future.