Refund Policy: We do not offer refunds on services. If your card was accidentally charged, please contact [email protected] with the details, and we will do our best to resolve the situation.
Retail merchandise may only be returned if unused, unopened, unmarked and in its original packaging or if the item was sold as new but was discovered to be not in working order. On used items, items are purchased as-is and all sales are final.
Private Lessons: Any students who have no lesson credits on account (as with a Membership), and who receive a private lesson, will be charged the full price for a single lesson on the credit card which is saved in the system on which their lesson was last reserved with. This also applies for the 24 cancellation fee.
24 Hour Cancellation Policy: All lessons must be canceled with more than 24 hours notice, or the lesson may be charged at the full lesson price. We block off this time on your teacher's calendar so that other students may not book. If you do not cancel with enough notice, your teacher will be unable to help other students during that time, and will be compensated by the studio for the missed lesson. Thus, a student who cancels with less than 24 hours notice, or who attempts to reschedule or change the length of their lesson with less than 24 hours notice, may be charged the full lesson fee.
Group classes have limited seats and therefore are also subject to the 24 Hour Cancellation Policy
We do not offer exchanges on services between group classes and private lessons.
Private lessons may not be exchanged for group classes.
Group classes may not be exchanged for private lessons.
If you have 30 minute private lessons on account and wish to take a longer lesson, you can schedule 2 lessons back to back for a one hour lessons.
If you have 45 minute lessons on account and wish to take a 30 minute lesson, this is permissible.
If you have 60 minute lessons on account and wish to take 30 or 45 minute lessons, this is permissible.
If you have purchased a single group class or a single private lesson in advance, you have an infinite number of reschedules available to you, as long as it is done more than 24 hours in advance.
If you have group class credits and you miss your regularly scheduled class, you are more than welcome to schedule for another group class before your package expires.